Maintenance and Annual Support
Ongoing support for installed network infrastructure. Delta has been a networking company since December 2000, with complete project documentation on every installation it delivers.
+91 22 2500 8402Support is matched to the installed environment. Delta reviews the infrastructure, documentation and support priorities before proposing a maintenance scope. Coverage, response targets, exclusions and commercial terms are stated in the individual AMC proposal.
Why infrastructure needs maintaining
- Documentation that has drifted out of date since handover
- Patching changed repeatedly with no record kept
- Faults that take days to trace because labelling has decayed
- Racks that have grown organically past their original design
- Moves, additions and changes handled by whoever was available
- No baseline to plan an expansion against
Maintenance scope options
The selected activities, visit frequency and response arrangements are documented in the AMC proposal.
- Preventive maintenance visits subject to survey
- Corrective maintenance subject to survey
- Rack and patch-panel inspection subject to survey
- Cabling checks subject to survey
- Active component health checks subject to survey
- Documentation updates subject to survey
- Moves, additions and changes subject to survey
- Fault escalation process subject to survey
- Spare parts policy subject to survey
- Reporting frequency subject to survey
What every AMC proposal defines
- Infrastructure and equipment included in coverage
- Passive and active components included or excluded
- Existing-condition assessment and service baseline
- Response targets and escalation contacts
- Support hours and site-access arrangements
- Call-out and out-of-scope commercial terms
- Contract term, locations and visit frequency
- Exclusions, dependencies and spare-parts policy
Why Delta Networks
- A networking company since December 2000
- Projects delivered through defined installation, testing and documentation procedures
- Professional termination and testing equipment for documented project delivery
- Skilled installation technicians and telecom system technicians
- Experienced project managers, CAD operators and consultants
- Complete project documentation on every installation
How the work would run
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Infrastructure audit
What is installed, and what condition it is in.
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Scope agreed
Included equipment, locations and visit frequency are recorded in the AMC schedule.
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Baseline documented
Current state recorded as the reference point.
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Scheduled visits
Preventive visits follow the frequency agreed in the AMC schedule.
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Fault response
Named contacts, response targets and escalation steps are stated in the proposal.
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Reporting
Documentation kept current after every visit.
Where we work
Registered office in Ghatkopar, Mumbai, with a second office in Vadodara. Projects have been delivered on sites from Jammu and Sikkim to Chennai and Bangalore.
- Mumbai & Navi Mumbai
- Thane
- Pune
- Vadodara
- Ahmedabad region
- Bangalore
- Chennai
- Hyderabad region
- Indore
- Guwahati
- Jammu
- Sikkim
Common questions
What does Delta already provide after an installation?
Every Delta installation is handed over with complete project documentation — test results, as-built records and the labelling schedule. That is the baseline any maintenance contract would work from.
Do you offer an annual maintenance contract?
The equipment, locations, planned visits, response targets and exclusions are itemised in the written AMC proposal.
What are your response times?
Support can cover passive infrastructure and selected active components where these items are listed in the agreed asset schedule.
Do you cover active equipment as well as cabling?
Response targets depend on location, access, coverage hours and fault priority; the applicable targets appear in the proposal.
Is cover available outside business hours?
Moves, additions and changes can be included as scheduled or separately approved work, depending on the contract.
Can you maintain infrastructure you did not install?
Existing infrastructure is assessed before coverage begins so inherited faults and documentation gaps can be identified.